Responsible Gaming

Gaming Should Be Entertainment

At Alpine Cuisine, we believe that online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it with a responsible mindset.

Please remember: the house always has an edge, and outcomes are determined by chance. Only gamble with money you can afford to lose, and never chase losses by gambling more.

Age Verification

Online casino gaming in New Zealand is restricted to individuals who are 18 years of age or older. It is illegal for anyone under 18 to participate in online gambling.

We are committed to verifying the age of all players and will take appropriate action against any accounts found to belong to underage individuals.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs in yourself or someone you know?

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or the amount spent from friends and family
• Gambling to escape problems, stress, or negative emotions
• Neglecting work, study, family, or social obligations due to gambling
• Borrowing money or going into debt to fund gambling
• Experiencing mood swings or irritability when unable to gamble
• Failed attempts to reduce or stop gambling
• Feeling anxious or restless when not gambling
• Jeopardising relationships, job, or education because of gambling

If you've ticked any of these boxes, it may be time to seek help.

Self-Help Tools & Controls

Most reputable online casinos offer responsible gaming tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose over a set period
• Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming for a period you choose
• Time Limits: Set session time limits to prevent extended gambling sessions

We encourage you to use these tools proactively. Speak with your casino's customer support team to activate any of these features on your account.

Support & Help Organisations in New Zealand

If you or someone you know is struggling with problem gambling, help is available. New Zealand has dedicated support services:

New Zealand Problem Gambling Services

• Problem Gambling Foundation (New Zealand)
  Free and confidential support for problem gambling
  Phone: 0800 664 262
  Website: www.pgf.nz
  Email: [email protected]
• Gamblers Anonymous (New Zealand)
  Peer support meetings throughout New Zealand
  Website: www.gamblersanonymous.org.nz
  Phone: 0800 668 269

International Resources

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom)
  National self-exclusion scheme
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada)
  www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  www.ncpgambling.org

Need Help?

If you're worried about your gambling or that of someone close to you, please reach out for help today. There is no shame in asking for support—problem gambling is a recognised condition, and professional help is available.

Contact the Problem Gambling Foundation (0800 664 262) or visit www.pgf.nz for confidential assistance. You can also speak with your casino's responsible gaming team.

Remember: it's never too late to get help.